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Consumer Complaint Process

The Texas State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the Texas State Bank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas  78705-4294
Telephone: 877/276-5554
Fax: 512/475-1313

Please note:  the below email link is not a secure link, and the website link takes you to an external website that is not in our control.  We are not responsible for the content or the availability of products and services of any external website.

E-mail: consumer.complaints@dob.texas.gov 
Website:  www.dob.texas.gov

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