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Conveniently pay your bills from the comfort of your own home with Texas Bank's Free* Internet Bill Pay!
Internet Bill pay is available to personal account holders only. Customers that register to Use Bill Pay will be charged $1 for each month that has no Bill Pay activity.
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Netteller Internet Bill Pay Guide |
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Frequently Asked Questions |
Netteller Internet Bill Pay Guide |
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Viewing your Personal Payment Schedule |
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Choose View Schedule from dropdown list. |
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Viewing your Personal Payee List |
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Choose Payee List from dropdown list |
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Setting up a new payee (vendor) |
- Choose NEW PAYEE from dropdown list
- Enter payee information
- Click on SEARCH FOR PAYEE
- If your payee has a match, click on
SELECT PAYEE
- If your payee has no match, create
UNLISTED PAYEE
- Enter payee information
- Vendors found on database have account
number formats
- Click on SAVE NEW PAYEE
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Setting up a new payment |
Choose NEW PAYMENT from dropdown list
Fill out check:
- Select payee from dropdown list
- Fill in the amount
- Fill in the memo (for your records
only)
Select the payment frequency:
- Recurring payment
- Single payment
Click on SUBMIT PAYMENT
Your personal payment schedule will appear with the new payment added
and a confirmation number |
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Deleting or Editing a payment |
- Choose VIEW SCHEDULE from dropdown
list
- Find your payment
- Click on the "X" to delete the record
OR click on the pencil to edit the record
- Confirm the change
- Click on the OK button
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View Payment History |
- Choose PAYMENT HISTORY from dropdown
list
- Select your history report from one of
the following:
The current month's activity
A specified data range
Click on SHOW REPORT
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Change PIN |
- Choose CHANGE PIN from dropdown list
- Enter your current PIN
- Enter your new 4-digit PIN
- Re-enter your new PIN
- Click on SUBMIT NEW PIN
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Viewing your Detailed Payee Report
Listing |
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Choose PAYEE REPORT from dropdown list |
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Download Payment Schedule |
- Choose DOWNLOAD from dropdown list
- Select download format
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Frequently Asked Questions:
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Q. Whom can I pay through Online
Bill Payment?
A. You can pay ANYONE in the United States - from the next-door
neighbor to the utility company to the bank, even a child in college
across the country. |
Q. Are there any merchants that I
cannot pay through the bill payment service?
A. Yes. You cannot pay child support or any government
agency, such as the I.R.S. |
Q. What if I do not have enough
money in my account?
A. Your bank will treat bill payment items just like any check
that you write. Should the item be returned, a hold may be placed
on your bill payment service. |
Q. What happens if I have a
scheduled payment that falls over a weekend or holiday?
A. Scheduled payments that fall over a weekend will be processed
on Friday evening. Any new payments that are scheduled over a
weekend, for the current weekend, will be processed Sunday night.
Holiday processing is done the following day after the holiday. |
Q. Can I use Online Bill Payment if
I live outside the U.S.?
A. Yes, as long as you have a bank account in the United States.
However, you cannot pay bills to payees located outside the United
States. |
Q. Can I get a copy of a cancelled
check?
A. You can request a copy through Customer Service. There is a
fee associated with this request. |
Q. How long is history retained in
the VIEW PAYMENT HISTORY section?
A. Payment History records are kept for one year. |
Q. What happens if I lose or forget
my ID or PIN?
A. If you lose/forget your ID or PIN, you may call Customer
Service and, with proper verification, your ID or a temporary PIN will be
given to you. |
Q. When and how are the payments
processed?
A. Scheduled payments are processed Sunday through Friday at
11:00 PM Central Time. On Sunday through Thursday, all payments scheduled
for the current day, any previous day and the next two days will be
processed. On Friday any payments for the current day, any previous day,
and any for the next two days will be processed. The payments processed on
Friday night will cover any payments that were scheduled and happened to
fall on a weekend date. Payments processed on Sunday will catch any new
payments that may have been scheduled over the weekend.
Payments are not processed the night before a holiday; instead they will
be processed the night of the holiday. An example of this would be
Thanksgiving; payments would not be processed Wednesday night but would be
processed Thursday night.
If the payment is by check, the check will be mailed the following morning
and you should consider adjusting the payment data account for the 5-day
lag that may occur.
The electronic payments will also go out the morning after a payment is
processed. Since electronic payments are processed through the Federal
Reserve, we can’t guarantee when the payments will be deducted from your
account. Normally this process takes two days. |
Q. How far in advance should I set up
a payment to insure it is paid on time?
A. Check payments should be scheduled 5 business days in
advance, of when you want the payment to actually be posted at the payee.
Electronic payments should be made 3 business days in advance, of when you
want the payments to be posted at the payee.
*NOTE – You may want to set up a payment to yourself so you can see how
the system works. |
Q. Are there minimum and maximum
payment amounts?
A. Yes, the minimum amount you may make a payment for is $0.01.
The maximum amount is $9,999.99. |
Q. How late in the day can I enter,
edit, or delete a payment?
A. You may enter, edit, or delete payments scheduled Monday
through Saturday up until 10:00pm CST the day before the scheduled payment
date you set. |
Q. Can I postdate a single payment?
A. Yes, just set the payment date for any date in the future.
Single payments are actually set up into two categories: current and
future payments, which allow the user to schedule payments in the future
or for the current date. |
Q. Can I postdate recurring payments?
A. If a monthly recurring payment is set up to be paid on the
15th and the current date is November 12th, a payment will be scheduled
for the month of November and set up to occur the 15th of every month
until the end date is reached. However, if the payment is set up to be
paid on the 15th and the current date is November 16th the first payment
will occur on December 15th.
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Q. Can I stop a payment?
A. Yes. You will need to call Customer Service. Payments
processed by check can be stopped. Payments processed electronically
cannot be stopped. |
Q. What does the “status” field
indicate on the PAYMENT HISTORY PAGE?
A.
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Status Value |
Definition |
| Payment Pending |
The payment has been
processed, but not yet sent. |
| Payment Processed |
The payment has been
processed and sent. |
| Hold |
The payment has a
research request on it and has not been processed. |
| Stopped |
You have requested that
the payment be stopped. It cannot be processed again. |
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Q. What payment frequencies are
available?
A. You can set up payments in any of the following frequencies:
| One-time |
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| Weekly |
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| Bi-weekly |
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| Semi-weekly |
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| Monthly |
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| Quarterly |
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| Semi-annually |
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| Annually |
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Q. How many payees may I set up?
A. There is no limit to the amount of payees you can set up
through the Internet. |
Q. Can I have multiple payments to
the same payee on the same day?
A. You can make multiple payments to the same payee as long as the
payment amounts are different. For your protection, the system will
not pay duplicate items in the same day. |
Q. Can I edit payee addresses?
A. No. You will have to set up a new payee with the correct
address and delete the old one. But, deleting the old payee will
remove the history of that payee. You can leave the old payee listed
to retain your history of that payee. |
Q. How do I know if a payee is
electronic or check?
A. Once you have set up the payee/merchant, then you can look at the
VIEW PAYEES screen where you will see a field that will tell you whether
the payee is electronic or check. |
Q. Will the memo field that I fill
out when setting up a payment be passed on to the payee?
A. Yes. Your memo will appear on paper check bill payments.
The memo field is 40 characters long. Any amount over 40 characters
will be cut off. |
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