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Mobile Banking Frequently Asked Questions

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. Mobile Banking works with any web?enabled mobile phone device whose network allows secure SSL traffic.

Q. What functions can I perform from my mobile device?
A.
   View Transaction History
   View Account Balances
   Transfer Funds between accounts
   Pay Bills to existing Payees
   View Alerts

Q. How do I know if my transfer or bill payment was entered successfully?
A. Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.

Q. What if I no longer want to be a mobile user?
A. Log in to your Internet Banking account, select Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Submit.

Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

Q. Why can't I add a new payee?
A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to Internet Banking, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and resubmit any transactions that did not process.

Q. What do I need to do if I get a new phone?
A. If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Internet Banking account via your computer and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

Q. How can I search for a transaction?
A. You will only be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.

For more information or assistance contact us at 325-949-3721 or 1-800-700-9603.


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